How do I schedule a service?
Call us at 724-875-8793 or send an email to firstname.lastname@example.org with your name, address, phone number, number of animals, type of service (vacation stops, new puppy walks) dates and number of visits per day. We will return your call or email within one business day. From there we will set up a day and time to visit your home, meet your pet(s) and set up your services.
What kind of payment do you take?
Cash, checks or payment through Zelle. Full payment can be made at time of service or invoiced at the end of service and due within one week.
Will you administer a medication to my pet if needed?
Yes, we can administer medications at no additional charge during the visit.
What should I do about getting you access to my home?
We will collect your key at the In-Home Consultation. All key tags are labeled with your pet’s name and reference number only and kept secured at all times.
What if your list of services does not include a service I need?
We am very flexible and will do our best to provide you with the services that best suit your pet’s and families’ needs. Just give us a call or send us an email with any questions.
Do my pets have to be vaccinated?
Dogs and cats are required to be up to date on rabies vaccinations. Dogs, by PA law, are required to be licensed in the county in which they live.
Are you insured?
Little Lion Pet Care is insured through Pet Sitters Associates.
How much advance notice do you need?
A 48 hour advanced notice is preferred. We will do our best to accommodate last minute care requests with no additional fee. For longer term stops (i.e., vacations) a two-week advance notice is needed.
Will you guarantee the time of your visits?
We will not be able to guarantee an exact time but will do our best to make each visit within 30 minutes of your requested time.
Will you watch my pets on holidays?
We can make scheduled holiday stops but additional fees will apply. See the Services & Rates page for more information.
Will you walk my dogs off leash if requested?
We will only walk dogs that are properly collared, leashed and/or harnessed. This protects your pet and the other animals we may encounter on our walks.
What is your cancellation policy?
For daily walkers there is no fee for cancelling a stop but a 48 hour notice is appreciated. For scheduled vacation stops a one week cancellation notice is preferred.
Will you let me know how my pet is doing while I am away? We utilize a scheduling software system called Precise Petcare. At the In-Home Consultation we will ask LOTS of questions and that information will be added to your account. At the end of each visit, we will send you a Journal message and photo(s) that you can access through the app or the website.